Within Automation, you can use the decision "Reply to emails". This need a little bit of settings from your side first.

Inded, you need to monitore email address to check if the contact replies to your automation email. So you need to set an IMAP email address.

There are 2 setting modes:

You track emails from only one email address,
You track emails from at least two different email address.

Trace answers from a single email address

You need to have a from email address (that will be put as reply to and in copy in your emails) that can be set in IMAP (it won't work with Gmail or Yahoo address).

Configure your IMAP server to your Webmecanik Automation instance by going on the configuration > email settings > Monitored Inbox Settings > Contact Replies .

Set Use custom connection settings to Yes to access the settings.

When you will send emails from Webmecanik Automation, you should fill the BCC field with the email address you set first to monitor all emails.

When contact will reply to your email, the answer will be monitored so you will be able to adapt your campaign scenario.

Trace answers from at least 2 email address

In that case, you need to monitore many emails address. But you can set only one. So, to avoid this, create an common email address for the Reply To of your Automation emails. On your IMAP server, configure an automatic copy of the sent emails from your from emails (ex: me@mydomain.com) to the common monitored email address (ex: sales@mydomain.com). Most of email providers allow to do that.

If emails are sent from different email address, note that you will have to configure it for all email address.

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To make this work on your Webmecanik Automation instance, you need to send us a message at support@webmecanik.com

Limit of this features: some of client emails such as Google, Yahoo or Hotmail only keep the header of the last email received. That means it can not work properly.

How to add the Reply To decision within campaigns ?

Connect to your Webmecanik Automation account and go on the campaign section.

Once in the builder of your campaign, after a send email action, you will be able to add the decision "Replies to email".

Then you can choose a positive and/or negative way to continue the scenario.

BE CAREFUL : This can work only if you send few emails per day, otherwise the BCC email address will be preblocked by mailjet to avoid negative effet on the sender domain name.

How to set up "Reply to emails" decision in campaigns ?

Trace answers from a single email address

Trace answers from at least 2 email address

How to add the Reply To decision within campaigns ?

Comments

Trace answers from a single email address

Trace answers from at least 2 email address

How to add the Reply To decision within campaigns ?

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