How to relaunch emails in campaigns ?

When creating campaigns, it may be important to relaunch emails to improve the open rate and get more contacts to follow your scenario.

When a decision is added following an action, 2 different ways can be chosen:

• the positive branch (green)
• the negative branch (orange)

If you plan to relaunch emails because contacts did not open the first one, it is important to add a notion of time (for example within 4 days). Otherwise contacts that not open email immediatly after sending it will take the negative branch.