Support Team

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  • How to create a custom email theme ? (after September 2020)

      Attention, this article is for creating an email theme from September 2020 with the new email builder. For Landing page or form themes you can continue tu use the actual method.   Themes to your ...

  • Why the unsubscribe link does not work ?

    I click on my link on the preview screen of the email. Automation tags like unsubscribe tag are made with false content when you preview an email. The unsbuscribe link is not real but will be gener...

  • How to get the URL of my account on my own domain name?

    It is possible to set a specific configuration of the Webmecanik server and your own domain name to display the URL of your Webmecanik Automation account and landing pages on a subdomain that you o...

  • How do I set up Text Messages?

    Setting up a Twilio account Setting up a SMS-enabled number Making sure your contacts' phone numbers are correctly formatted.

  • How to display contacts based on points ?

    Webmecanik Automation allows you to create segment based on certain criterias such as points. To do so : Segment > New > Filter Choose the filter "Points" For the points, indicate a number and cho...

  • How to display contacts who visited a page of my website ?

    Webmecanik Automation allows you to create segments based on certains behavioral criteria such as pages visited. To do so : Segment > New > Filter Choose the filter "URL visited" For exact URL > u...

  • How to do an advanced search ?

    By default, Webmecanik Automation searches objects whose names begins with the search term. To search objects whose name contains the search term, simply prefix your search by a % Search operators ...

  • Why does my campaign condition not work?

    My campaign starts with a asset download condition Asset download conditions are only relevent when they follow an action such as a sent email or a form submission.

  • Why does my report show to few entries?

    Why does my report show to few entries? Most reports will have a date filter which will allow you to choose which period of time you wish to report on. By default, this period is set to be the last...

  • Create an agency account

    Welcome to your new MyWebmecanik portal ( if you don't have access to it you can go on the old version on :  Creating a myWebmecanik account is free. Discover a...