Sometimes you may need to import opt-out contacts. That means contact that do not wish to receive communications.
In Automation, you can import contact and set them as "Do not contact".
- First of all, you will need to add a new column into your CSV file. In this example, I will name the column: do not contact.
- In this column, the values have to be "yes" or "1" if the contact is opt-out.
- Then within Automation, click on import, choose your file and the separator and validate.
- In the mapping, you will have to map the column previously created with the "Do not contact" property field.
- Here contacts imported:
Both contacts are set as "Do not contact". They are in the database but they won't receive any communications.